Your Right to Privacy
City Lending Centers (CLC) respects your right to privacy. Any information about yourself that you give us will be used for internal purposes.
CLC will only share your information with third-party organizations if it is required to:
- Assess your credit.
- Assist in the maintenance or estimate of a repair in your home.
- Complete a repair or maintenance transaction.
- Complete the lease and purchase of your home.
- Complete the purchase of goods and services.
- Aide in the follow-up of your inquiries.
- Assist in a legal matter or collection where required.
CLC will disclose personal information to third parties, such as our Financial Institutions and certain service providers that provide verification and validation services, in connection with the provision by CLC of products and services.
CLC may use your information for internal audits of our policies and procedures or for loyalty marketing purposes.
CLC does not sell any information that you may provide to outside sources.
Collection and Use of Personal Information
Information Collected Through Our Website, Methods of Collection, and How We Use This Information: All information on our site is free to browse at your leisure without the need for you to provide us with any personal information. CLC does collect “aggregate” information, which is non-personally identifiable information. This means that we do not track these items on an individual basis that identifies you, but rather accumulate this information on an aggregate basis that includes all site visitors. Non-personal information includes tracking the site pages visited or the amount of time spent on our site.
Our primary goal in collecting aggregate information is to be able to perform site metrics that allow us to improve the functionality of the website. We need to collect aggregate information in order to track page visits, recognize peak usage times and analyze potential site redesign.
When you visit our website, a server housing the pages automatically generates a “session log.” We use session logs to help us determine how people travel through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we’re providing is being used. The data generally gathered is the Internet Protocol (IP) address from which you came (which contains no personal information), the website that referred you, the pages you visited, and the date and time of those visits. This data may be used to compile aggregate and statistical data to help in website design, identify popular features, measure site activity, and perform analytics on your experience to improve our website. Site metrics for CLC may be shared within our family of companies and with service providers and vendors. The information shared will be aggregate data and will not include any of your personally identifiable information.
When you view one of our websites or interactive advertisements, we may use “cookies” to collect aggregate data. A “cookie” is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful. For example, cookies avoid you having to log in every time you come back to our website. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple of different types of cookies. A “session” cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all your browser’s windows, or when you shut down your computer, the session cookie disappears forever. A “persistent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, c) you manually remove them.
Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.
Collection of Personal Information
We do not collect any personal information about you such as your name, address, vehicle, telephone number, or email address when you visit our site unless you provide it to us voluntarily. If you opt not to provide us with personal information, you can still access our website; however, you may be unable to access some site functions or features such as requesting an online pre-approval.
Our primary goal in collecting personal information from you when you visit our website is to provide you with the functionality and services that you need to have a meaningful and customized experience while using the site features. We also collect personal information in order to fulfill your request(s) for services and products. For instance, when you indicate the wish to have us contact you, personal information such as name, mailing address, email address, type of request, and possibly additional information, is collected and is used to fulfill the request. In some of your requests, an email notification may be generated to inform you of receipt of the request. This is the case when you choose email as the method of communication for fulfilling the request.
Use of Personal Information
- Fulfill a request such as to send marketing or promotional materials, including e-mails, or other information
- Fulfill and deliver an order for goods or services such as a request for a property repair
- Respond to your comments or requests for information
- Meet a request for or to develop new products or services
- Contact you if necessary in the course of processing your application, lease, or purchase transaction.
- Generate site analytics to help improve our site layout, content, product offerings, and services
- Compile user data that is stored in databases and that may be used to provide products and services to you and to provide you with updates and information regarding products and services which we think may be of interest to you such as promotional offers, marketing programs, or other communications
- Match personal data collected here with data about you collected offline
- Comply with legal requirements
Links to Other Sites
CLC provides links to other websites. This site also integrates other websites and may be integrated into other websites. We encourage you to review the privacy statements of sites to which you are linked before providing your information to such sites so that you can understand how those sites collect, use and share your information. CLC is not responsible for the privacy statements or other content or data handling practices on other websites.
In the case of submitting a secure online credit application form, you are certifying that the information you have provided therein is true and correct to the best of your knowledge. You also are authorizing CLC to conduct a personal investigation, and by submitting the credit application, you are accepting notice in writing of and authorizing the obtaining of any information required that may be relating to the application for credit, from any source to whom CLC may apply and each source is authorized to provide CLC with information. In addition, you are authorizing CLC to disclose, in response to direct inquiries from any other lender or credit bureau, any information concerning your lease and purchase that CLC considers appropriate, and an agreement is made to release CLC and save them harmless from any claims, damages or otherwise arising from such disclosure made by CLC.